Payment Policy
Effective Date: January 15, 2025
At Montblanc Refinement, we strive to make your shopping experience as convenient as possible. This Payment Policy outlines the methods we accept for payment and the details you need to know about processing your order.
1. Accepted Payment Methods
We currently accept the following payment methods for all online purchases:
- Credit Cards: Visa, MasterCard, American Express, Discover
- Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
Please ensure that your billing address matches the address associated with your payment method. If there is any discrepancy, your payment may not be processed.
2. Payment Processing
When you place an order with us, your payment will be processed securely through an encrypted system. Your order will be confirmed after your payment has been successfully processed.
- Credit/Debit Cards: Your card will be charged when your order is placed, and the payment will be processed through a secure payment gateway.
- PayPal: If you choose PayPal as your payment method, you will be redirected to the PayPal website to complete the payment. Once the payment is confirmed, you will be returned to our website to complete your order.
3. Payment Security
We take your privacy and security seriously. All transactions made on our website are encrypted using industry-standard encryption technology (SSL). This ensures that your sensitive information, such as credit card details, is protected during the payment process.
4. Currency
All payments are processed in U.S. dollars (USD). If you are using a credit or debit card from outside the United States, your bank or card issuer will handle any currency conversion and apply applicable foreign transaction fees.
5. Order Confirmation
After your payment is processed successfully, you will receive an order confirmation email with your order details and an order number. This email serves as a receipt for your payment and confirms that we have received your order. Please keep this email for your records.
6. Payment Issues
If you encounter any issues during the payment process or if your payment is declined, please check the following:
- Ensure that your billing information (name, address, etc.) matches the information associated with your payment method.
- Check that your credit card or debit card has sufficient funds or credit available.
- If you are using PayPal, ensure your PayPal account is in good standing and has sufficient funds.
If you continue to experience issues, please contact our customer support team for assistance at info@montblancrefinement.com or call (920) 293-4673.
7. Taxes and Fees
Sales tax will be applied to your order based on the shipping address and the applicable tax rate in your jurisdiction. The final tax amount will be calculated at checkout before completing your purchase.
8. Order Cancellation
Orders can be canceled within 24 hours of placing them. To cancel an order, please contact our customer support team as soon as possible. Once your order is processed or shipped, it cannot be canceled. In such cases, you will need to follow our Refund and Returns Policy.
9. Refunds
Refunds are processed according to our Refund and Returns Policy. If you are eligible for a refund, the amount will be credited back to the payment method used at the time of purchase. Please note that it may take several business days for the refund to appear on your account, depending on your payment provider.
10. Customer Support
If you have any questions regarding our payment methods or need assistance with your payment, please feel free to reach out to our customer support team:
Montblanc Refinement
6911 County Rd N
Neshkoro, Wisconsin 54960
Phone: (920) 293-4673
Email: info@montblancrefinement.com
This Payment Policy ensures a clear understanding of the payment process, accepted methods, and security measures, providing you with a secure and convenient shopping experience.
