Shipping Policy
Effective Date: January 15, 2025
At Montblanc Refinement, we are committed to providing our customers with fast, reliable shipping for all orders. This Shipping Policy outlines the details of how we handle the shipping process, including shipping methods, delivery times, and fees.
1. Shipping Locations
We currently ship to all addresses within the United States, including Alaska and Hawaii. We do not offer international shipping at this time.
2. Shipping Methods
We offer a range of shipping options to ensure your order reaches you in a timely manner. Available shipping methods will be displayed at checkout, including estimated delivery times and corresponding shipping fees. The shipping methods we offer include, but are not limited to:
- Standard Shipping
- Expedited Shipping
- Two-Day Shipping
- Next-Day Shipping
3. Shipping Fees
Shipping fees are calculated at checkout based on the shipping method and the destination address. The total shipping cost will be displayed before you complete your purchase.
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-3 business days.
- Two-Day Shipping: Guaranteed delivery within 2 business days.
- Next-Day Shipping: Guaranteed delivery by the next business day.
4. Order Processing Time
Orders are processed and shipped within 1-2 business days of receiving your order. Orders placed on weekends or holidays will be processed on the next business day.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery. You can use this tracking number to check the status of your shipment on the carrier’s website.
6. Delivery Times
Delivery times vary depending on the shipping method and your location. While we make every effort to ensure timely deliveries, please note that all delivery times are estimates and not guaranteed. External factors such as weather conditions, holidays, and carrier delays can impact the delivery schedule.
7. Shipping Restrictions
We currently only ship within the United States. Unfortunately, we do not ship to international destinations at this time. Additionally, some items may be restricted for shipment to certain states or regions due to regulatory or legal requirements.
8. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete to avoid delays or misdelivery. If your package is returned to us due to an incorrect or incomplete address, you may be responsible for the additional shipping charges.
9. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately at info@montblancrefinement.com or (920) 293-4673. We will work with the shipping carrier to resolve the issue. In the case of damage, please provide photographic evidence of the damage so we can assist with filing a claim.
10. Signature Confirmation
For certain high-value items, we may require a signature upon delivery to ensure that the package is safely received by the intended recipient. If a signature is required, this will be noted during checkout.
11. Shipping Notifications
Once your order has been shipped, you will receive a notification email with your tracking information. Please check your spam or junk folder if you do not receive this email in your inbox.
12. Customer Support
If you have any questions or concerns about shipping, please feel free to contact our customer support team:
Montblanc Refinement
6911 County Rd N
Neshkoro, Wisconsin 54960
Phone: (920) 293-4673
Email: info@montblancrefinement.com
We are committed to ensuring that your order reaches you in a timely manner and that you are satisfied with your shopping experience.
This Shipping Policy provides a clear outline of our shipping procedures, including shipping methods, fees, and tracking information to ensure that your purchases are delivered smoothly.
