Sales Policy
Effective Date: January 15, 2025
At Montblanc Refinement, we are committed to providing our customers with high-quality products and a seamless shopping experience. This Sales Policy outlines the terms and conditions for making purchases on our website. By placing an order with us, you agree to the terms and conditions set forth below.
1. Product Availability
All products displayed on our website are subject to availability. While we strive to keep accurate stock levels, there may be instances where a product is out of stock or unavailable due to high demand. If the item you have ordered is unavailable, we will notify you as soon as possible and offer alternatives or a full refund.
2. Pricing
Prices for our products are displayed on our website in U.S. dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, shipping fees, or any other charges that may be applied during the checkout process. The final price will be calculated at checkout, and any applicable discounts or promotions will be applied.
3. Promotions and Discounts
We may offer promotional discounts or sales from time to time. These promotions are subject to specific terms and conditions, including start and end dates, product exclusions, and eligibility. Discounts or promotions cannot be combined unless explicitly stated. Please review the terms of each promotion before making your purchase.
4. Order Confirmation
After placing an order on our website, you will receive an order confirmation email containing your order details and an order number. This confirmation serves as a receipt for your purchase and confirms that we have received your order.
Please note that an order confirmation does not constitute an acceptance of your order. We reserve the right to cancel or modify any order at our discretion, including in cases of pricing errors, product availability issues, or fraudulent activity.
5. Payment
We accept payments via credit/debit cards and PayPal. All payments are processed securely, and you will be charged at the time your order is placed. By submitting your order, you authorize us to charge your selected payment method for the total purchase amount, including taxes, shipping fees, and any applicable discounts.
6. Shipping and Delivery
Shipping fees and delivery times are calculated at checkout based on the shipping method and delivery address you provide. We offer various shipping options, and delivery times are estimates based on the carrier’s schedule.
Please refer to our Shipping Policy for more details on shipping methods, rates, and delivery times.
7. Order Cancellation
Orders can be canceled within 24 hours of purchase. To cancel an order, please contact our customer service team as soon as possible. Once the order is processed or shipped, it cannot be canceled. In such cases, you will need to follow the return process outlined in our Refund and Returns Policy.
8. Taxes
Applicable sales tax will be applied to your order based on the shipping address and local tax laws. The final tax amount will be calculated at checkout and included in the total order cost.
9. Product Descriptions and Images
We make every effort to ensure that product descriptions, images, and prices on our website are accurate. However, there may be occasional discrepancies, including but not limited to color variations, sizing, or availability. If any product information is found to be incorrect after an order is placed, we will contact you to resolve the issue.
10. Customer Responsibilities
By placing an order, you confirm that all information provided, including your billing and shipping address, is accurate. You are responsible for ensuring that the shipping address is correct to avoid delays or misdelivery. If a package is returned to us due to an incorrect address, you may be responsible for the additional shipping charges.
11. Customer Support
If you have any questions about our sales process or need assistance with your order, please feel free to reach out to our customer support team:
Montblanc Refinement
6911 County Rd N
Neshkoro, Wisconsin 54960
Phone: (920) 293-4673
Email: info@montblancrefinement.com
We are dedicated to providing excellent customer service and ensuring that your shopping experience is seamless and enjoyable.
This Sales Policy ensures that customers are informed about the purchasing process, including pricing, order confirmation, and delivery procedures, to create a clear and consistent shopping experience.
